About the Department

An exciting opportunity has arisen for a Customer Complaints Officer to join the Customer Service team.  

About the Role

You will be responsible for investigating complex complaints and stage 2 complaints for all areas of Hillcrest in accordance with regulatory guidance and timescales. 

You will be a complaints champion who supports the continuous improvement of complaints performance across Hillcrest. You will identify areas of improvement to ensure an excellent customer experience for all.

About You

You must be Qualified to a relevant SCQF Level 7 or have equivalent relevant experience to the role. 

You will have a track record for delivering excellent customer service, a keen attention to detail and, be an effective communicator with experience of drafting complex reports and responses in a professional and customer friendly style. 

You will have experience of complaints investigation within a regulatory environment and a knowledge of the Model Complaints Handling Procedure.

The post will suit a person who has excellent listening skills, can demonstrate empathy and is able to work autonomously.

Company Benefits

• Disclosure costs paid in full
• Generous holiday entitlement
• Savings and Pension Scheme
• Cycle to Work Scheme
• Death in Service Benefit
• Comprehensive Health and Well-being Package
• Organisational Recognition and Reward Scheme